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Systems Administrator

The deadline for applications is Sunday 9 June 2019

Systems Administrator

Salary: £26,243 - £30,395

Vacancy reference number EN19031


The University of Cambridge Institute for Sustainability Leadership (CISL) is a globally influential institute, developing leadership and solutions for a sustainable economy.

The Systems Administrator is a new and exciting role that will be at the heart of CISL’s digitisation initiative, and is responsible for the day-to-day management and basic administration of CISL’s digital systems (including its new CRM), monitoring and managing the quality of data for usability and compliance purposes, and providing training, documentation, reporting and first-line support for staff.

The role holder will support colleagues from across CISL, including internal data managers and programme teams, to maintain a joined-up approach to management of the system and data.

The purpose of the digital systems is to support CISL’s business growth, efficiency and effectiveness via future-proofed tools to:

  • Support business relationship development during marketing, development, delivery and post-delivery of initiatives and programmes.
  • Allow better internal collaboration and co-ordination.
  • Enable more efficient workflows within and between departments.
  • Keep and maintain high-quality, rich, GDPR-compliant data from collaborative sources that can be reported on with transparency.

The role holder provides day-to-day operational support for the systems in terms of functionality and systems issues to assist colleagues in maximising their use and effectiveness.

The role holder works to:

  • Manage the different data held within the systems, auditing them periodically and working to build in ongoing best practice to keep the data clean and GDPR compliant.
  • Support the marketing manager with audience segmentation and compilation of marketing lists.
  • Provide relevant management information to executives.

The Systems Administrator will provide training and coaching to colleagues and provide first-line support, escalating any problems that cannot immediately be resolved to the systems vendors’ support functions, ensuring that response times meet internal service level agreements.

The role holder will develop an in-depth understanding of CISL’s business processes and support the Digital Communications Systems Manager to gather and prioritise requirements for systems enhancements / developments; and documents system requirements, business processes and other systems-specific information to ensure efficiencies in staff time.

Applicants must be committed to the values that underpin CISL’s work and will be expected to demonstrate the following essential skills and experience:

  • Educated to a minimum of ‘A’ level or equivalent.
  • Experience in Dynamics 365: user administration, training, first-line support and user acceptance testing.
  • Experience in project administration.
  • Experience with data management and GDPR compliance.
  • Experience of the use of CRM systems to support and underpin marketing activities.
  • Experience of the use of CRM or other systems to manage projects involving multiple stakeholders.
  • Strong logical and analytical thinking, and problem-solving skills.
  • Excellent organisational skills, accuracy and attention to detail.
  • Good interpersonal and written and verbal communication skills, including the ability to communicate effectively with management, administrative staff, colleagues and IT professionals.
  • Excellent IT skills.
  • Good time management and ability to prioritise a diverse and changing workload.

The following attributes are desirable:

  • Educated to degree level or equivalent.
  • Knowledge of Scribe and SQL.
  • Strong working knowledge of associated technologies including Microsoft Dynamics CRM for Outlook Client, Office 365, SharePoint, Power BI and ClickDimensions.

Click here to download further details

This post is full-time and located in Cambridge. CISL is an equal opportunities employer and candidates from all backgrounds and predispositions are encouraged to apply. Informal enquiries may be made to CISL Human Resources team, human.Resources@cisl.cam.ac.uk.

To submit an application, please click on the link in the 'Apply online' section of the advert published on the University's Job Opportunities pages (Assistant staff): https://www.jobs.cam.ac.uk/job/21407/

This will take you to the University's Web Recruitment System, where you will need to register an account (if you do not have an existing account) and log in before completing the online application form.

The deadline for applications is Sunday 9 June 2019.


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For information on how we use job applicant data, please see https://www.hr.admin.cam.ac.uk/hr-staff/hr-data/applicant-data.

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