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IT Technician

The deadline for applications is Sunday 14 July 2019.

IT Technician

Salary: £26,243 - £30,395

Vacancy reference number EN19312


The University of Cambridge Institute for Sustainability Leadership (CISL) have an exciting opportunity for an experienced IT Technician to join our team, providing technical support services for all users within our rapidly growing organisation.

CISL is a globally influential institute within the University of Cambridge working on a mission to develop leadership and solutions towards a sustainable economy.

In this role, you will be responsible for a variety of supportive and administrative duties. You will be a reference point for all IT-related queries at the user level, and will ensure the optimal running of all systems, alongside other technical duties. Our users expect a professional level of service such as they would receive in the business world.

This position sits within our Operations team, and we are looking for an individual who will be able to provide support towards CISL’s long term goal of building on our reputation and profile as a global thought leader. This role also provides membership to the University IT Community, allowing you to share knowledge, best practice, and technical expertise.

As an IT Technician, you will be responsible for:

  • Providing first-class, customer-focused IT support across the organisation.
  • Diagnosing, repairing and maintaining hardware and software components to ensure the smooth running of computer systems.
  • Building and updating operating systems and applications images for desktop and laptop computers.
  • Assisting staff with computer problems and solving queries.
  • Providing support for remote workers.

The ideal applicant will have:

  • A background in hands-on technical support.
  • An ability to troubleshoot hardware and software issues in person, remotely and via phone.
  • Experience in providing first level support in a Windows 7/10 environment.
  • User account management experience with Active Directory.
  • Basic knowledge of Windows Server 2008/2012/2016.
  • Knowledge of Office 365 (desirable).
  • A self-motivated attitude and the ability to work alone as well as part of a team.
  • The ability to prioritise workload, multitask and support multiple stakeholders.
  • Confidence to liaise with 3rd parties as appropriate.
  • A friendly and professional approach to staff.

The deadline for applications is Sunday 14 July 2019.

This post is full-time and located in Cambridge. CISL is an equal opportunities employer and candidates from all backgrounds and predispositions are encouraged to apply. Informal enquiries may be made to CISL Human Resources team, Human.Resources@cisl.cam.ac.uk.

To submit an application, please click on the link in the 'Apply online' section of the advert published on the University's Job Opportunities pages (Assistant staff): https://www.jobs.cam.ac.uk/job/21728/

Click here to download further details

This will take you to the University's Web Recruitment System, where you will need to register an account (if you do not have an existing account) and log in before completing the online application form.


How we use your personal information

For information on how we use job applicant data, please see https://www.hr.admin.cam.ac.uk/hr-staff/hr-data/applicant-data.
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